Description

Network Manager and User Support  (RH2022-010)

Location: Laval, Canada

Since 1996, the CIRION group, a contract research laboratory with a global reach, is experiencing a rapid and constant growth thanks to its specialized scientific research team. Located in Laval, in state-of-the-art laboratories, our employee talent, expertise, know-how, and innovation contribute to our success. Our laboratories have more than 80 researchers, life science graduates and employees whose main objectives are to contribute by their expertise to the advancement of life sciences.

If you are passionate about your profession and looking for new challenges, we are looking for an experienced person who can help us to reach new heights in a motivating and pleasant atmosphere.

We are convinced that our researchers and employees are the reason for our success and we dedicated to offering an environment allowing our employees to grow professionally.

Responsabilities

Under the supervision of the Director, Information Technology (or his delegate selected by Management), the Network Manager and User Support provides technical support to network users and supports the company’s network management in collaboration with his immediate superior.

  • Provide technical support to network users, including operating instructions, practical applications, documentation and troubleshooting
  • Take charge of requests from new users, evaluate, resolve and follow up.
  • Update technical procedures, make changes to user codes, remain up-to-date on the other software’s portal.
  • Maintain network operation and perform daily backups.
  • Ensure the application of the company's policies and procedures regarding the use of the network and associated software.
  • Coordinate the inventory of software and computer equipment.
  • Perform the installation, maintenance and repair of the microcomputers and work with the suppliers regarding their maintenance and follow-up with them.
  • Ensure the itegrity and protection of the network.
  • Manage and participate in the design, development and update of the specialized data management applications.
  • Carry out support tasks for users at different levels:
  •      Level I: Computer support, Workstations installation and maintenance, Software, antivirus/antimalware installation and update, Printer maintenance, Telephone system support
  •      Level II: Computer inventory maintenance (workstations, screens, printers, servers, switches, RSA keys, etc.), Track backups and system tasks, Servers health monitoring and update, Arrival and departure of employees (workstations, access ...), Units support; Production of CDs for archives, Documentation and maintenance of support procedures and user procedures (Extranet, VPN, Fax, etc.).

 

Qualifications

  • DEC, Computer Science
  • Proficiency in French and English (oral and written).
  • Minimum of three (3) to five (5) years of experience in technical support and customer service.
  • Knowledge of Microsoft Office Suite and ability to support users:
  • Experience in development using Visual Basic, Office VBA, SQL Server or .NET technology is considered an asset. 
  • In-depth knowledge and strong skills to use Lenovo, DELL, HP, Watchguard, Extreme Network and other computer and networking equipment.
  • Good knowledge of Windows XP and Server 2000/2013 operating systems, TCP/IP protocol, DNS, DHCP; Office 365, Exchange, Internet Information Services IIS
  • Knowledge of client/server and web development (HTML, JAVASCRIPT’ XML)

> Key Skills 

  • Professionalism, diplomacy, discretion and confidentiality; 
  • Interest in new computer technologies and keep up to date;
  • Excellent organizational skills for customer service (internal and external) and interpersonal communication (oral and written);
  • Ability to work collaboratively with members of other business units and teamwork;
  • Flexibility to work on several tasks at the same time, under pressure, and ability to meet agreed upon deadlines and prioritize work;
  • Sense of organization, follow-up and urgency;
  • Dynamism, proactivity and ability to work independently
  • Ability to learn new things;
  • Flexibility in terms of work schedule and to ensure on-call availability in terms of support, and;
  • Available for occasional travel for support.

Interested candidates should submit their resume and a letter of introduction to the following address: humanresources@cirion.com with the reference RH2022-010. Competitive compensation is offered to the candidate who meets the section criteria.

Only selected candidates will be contacted for an interview.

The use of the masculine only aims at lightening the text. We are committed to employment equity.

 

 

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